What can be refunded, what cannot, and how to raise a request — set out separately for each type of purchase.
Last updated: 2026-08-26
This policy applies to purchases made from Adrevox through this website. Where a separate signed agreement sets different commercial terms, that agreement governs.
Audits, reviews and other fixed-scope one-time products are refundable in full if you cancel before work has commenced. Once work has commenced, they are not refundable, because the deliverable is the analysis itself and it cannot be un-delivered.
If the delivered document materially fails to cover the scope described at the point of purchase, contact us and we will correct it or, where we cannot, refund it.
Recurring self-serve products may be cancelled at any time and will stop at the end of the billing period already paid for. We do not pro-rate a partial month. Cancelling stops future charges; it does not refund periods already served.
If a renewal is charged after you cancelled, that charge is refunded in full.
Retainers are not sold self-serve and are governed by the notice period in the applicable agreement. Fees for work already performed in the current period are payable and are not refundable. Advertising spend paid to a third-party platform is never refundable by us — it belongs to that platform.
Custom design, development and creative work is billed against agreed milestones. Completed and accepted milestones are not refundable. Where an engagement is terminated mid-milestone, we invoice for work performed to that point and refund any unearned balance.
If a payment fails, no order is created and no service is activated. Where your bank shows a pending or held amount for a failed attempt, that amount is released by your bank automatically, typically within five to seven working days. We never receive it.
If you are charged more than once for the same order, the duplicate is refunded in full. You do not need to justify the request — contact us with the payment reference and we will process it.
Email billing@adrevox.com with your order or payment reference and a short description of the issue. We acknowledge requests within two working days.
Approved refunds are issued to the original payment method. The time for the amount to appear depends on your bank or card issuer and is outside our control; it is commonly five to ten working days after we process it.
If you believe a charge is wrong, please contact us before raising a chargeback. A chargeback opened without contacting us first delays resolution for both sides, and we may suspend active work on the affected engagement until the dispute is closed.
